Privacy Policy

BR Auto Repair & Collision Center

Effective Date: October 30, 2026

1. Introduction

At BR Auto Repair & Collision Center, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, schedule an appointment, request an estimate, communicate with our team, or use our automotive repair and collision services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Website: https://brautoservices.com

2. Information We Collect

We may collect the following categories of information:

Personal and Contact Information

• Full name
• Email address
• Telephone number
• Mailing or billing address
• Appointment and service requests
• Information submitted through website forms

Vehicle and Service Information

• Vehicle make, model, and year
• Vehicle Identification Number (VIN), when necessary
• License plate information, when provided
• Vehicle maintenance and repair history
• Diagnostic results and requested services
• Photos of vehicle damage or collision-related information
• Insurance information and claim details, when necessary to coordinate repairs

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and device information
• Pages visited and website interactions
• Referral sources
• Cookies and similar tracking technologies

We collect information only as reasonably necessary for legitimate business operations, customer communication, website functionality, and service delivery.

3. How We Use Your Information

BR Auto Repair & Collision Center may use personal information to:

• Schedule and confirm appointments.
• Respond to inquiries and estimate requests.
• Provide automotive maintenance, diagnostics, and collision repair services.
• Prepare estimates, invoices, and service records.
• Communicate repair progress and vehicle availability.
• Coordinate insurance claims and repair authorizations.
• Process payments and maintain transaction records.
• Send customer service notifications and appointment reminders.
• Improve our website, services, and customer experience.
• Send promotional offers or service reminders when permitted by applicable law and your communication preferences.
• Protect against fraud, unauthorized activity, and security threats.
• Comply with legal and regulatory obligations.

We do not use personal information for purposes materially different from those described in this Policy without providing appropriate notice or obtaining consent when required.

4. SMS and Telephone Communications

BR Auto Repair & Collision Center may communicate with customers through telephone calls and SMS text messages regarding their service requests.

These communications may include:

• Appointment confirmations and reminders
• Vehicle inspection and repair updates
• Estimate notifications
• Service authorization requests
• Vehicle pickup notifications
• Customer service follow-ups
• Promotional messages, when separately authorized

When you provide your telephone number and request communication from us, we may contact you regarding your inquiry or requested services, as permitted by applicable law.

Marketing text messages will be sent only when we have obtained the consent required by applicable law.

SMS Terms

• Message frequency may vary depending on your service activity and communication preferences.
• Message and data rates may apply.
• Reply STOP to opt out of SMS communications.
• Reply HELP for assistance, or contact us at (770) 754-4775.
• Consent to receive promotional text messages is not a condition of purchasing any goods or services.

Mobile Information Privacy

We do not sell or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with authorized service providers solely as needed to deliver communications and support our business operations, subject to appropriate confidentiality and data protection obligations.

5. Sharing and Disclosure of Information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business and deliver requested services.

These parties may include:

• Service Providers: Website hosting providers, customer relationship management systems, appointment scheduling platforms, communication services, payment processors, and IT support providers.
• Insurance Companies: When necessary to prepare estimates, coordinate collision repairs, process claims, or communicate about authorized services.
• Automotive Service Partners: Parts suppliers, towing providers, and specialized repair partners involved in delivering requested services.
• Legal Authorities: When disclosure is required by law, court order, or other applicable legal process, or when necessary to protect our legal rights.

We do not sell customers' personal information to third parties for their independent marketing purposes.

6. Cookies and Website Analytics

Our website and its service providers may use cookies and similar technologies to support website functionality, understand visitor interactions, and improve the online experience.

Depending on the technologies enabled, these tools may be used to:

• Maintain website functionality
• Measure website traffic and performance
• Understand how visitors interact with our content
• Improve navigation and usability
• Evaluate the effectiveness of marketing campaigns

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide additional choices regarding nonessential cookies and tracking technologies.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Access to customer information is limited to personnel and authorized service providers who require it for legitimate business purposes.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We encourage customers not to submit sensitive payment card information or other highly confidential details through unsecured communication channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing requested services
• Maintaining repair and transaction records
• Handling customer inquiries
• Managing warranties and insurance-related documentation
• Meeting accounting, tax, and legal requirements
• Resolving disputes and protecting our legal interests

When information is no longer required, we take reasonable steps to delete, securely dispose of, or de-identify it, subject to applicable legal obligations.

9. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also:

• Request updates to your contact information.
• Unsubscribe from marketing emails using the unsubscribe instructions provided in those messages.
• Opt out of promotional SMS messages by replying STOP.
• Adjust your browser's cookie preferences.
• Contact us with questions concerning how your personal information is handled.

Certain requests may be subject to identity verification, legal requirements, recordkeeping obligations, or other lawful exceptions.

To submit a privacy-related request, please contact our business using the information provided below.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including online scheduling platforms, social media pages, mapping services, and insurance-related resources.

These third parties operate under their own privacy policies and terms.

BR Auto Repair & Collision Center is not responsible for the privacy practices or content of external websites that we do not control.

We encourage visitors to review the privacy policies of third-party services before submitting personal information.

11. Children's Privacy

Our website and automotive services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13 without appropriate parental consent.

If we become aware that such information has been collected inappropriately, we will take reasonable steps to delete it in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, information practices, or applicable legal requirements.

When changes are made, we will update the effective date at the top of this page.

We encourage visitors to review this Policy periodically to remain informed about how we handle personal information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

We are committed to handling your personal information responsibly and maintaining the trust you place in our business.